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The amount shown for a ticket includes every mandatory fee charged through Silkroad. Optional choices and any currency conversion by your card provider are separate.

No. Guest checkout is supported. Keep the secure order and ticket links sent to your email; a verified account can also collect tickets that you explicitly claim.

Selected seats or ticket quantities are held for a limited time. The checkout page shows the hold state, and an expired or unavailable place must be selected again rather than silently substituted.

A completed order creates a ticket with a QR code and a downloadable PDF. Use the secure link from your confirmation or open Tickets in a verified account that owns the order.

When transfers are available for the ticket, you can send a protected claim invitation. Acceptance rotates the entry credential so an older copy cannot remain valid.

Bring the ticket QR code and follow the organizer instructions shown before purchase and on the ticket. Some events may require identification or have specific arrival and re-entry rules.

Eligibility follows the event’s disclosed policy and any applicable consumer rights. Approved refunds return through the payment provider; the ticket is revoked and a selected seat is released only when the event policy allows it.

The event page and ticket status show the recorded change. The organizer’s approved notice and refund process determines the next action; do not rely on an old screenshot or calendar entry.

A failed checkout does not create a valid ticket. If the payment provider later confirms a delayed success, Silkroad reconciles it against the original order and either completes the ticket safely or sends it to support for resolution.