Buyer terms
What you are buying, from whom, and what happens if something changes.
Version 2026-08-23
This is a draft and has not been reviewed by a lawyer.
It describes how Silkroad actually works today, which is why it is published rather than hidden. It is not legal advice and is not the final wording. Silkroad will not take a real payment under an unapproved document — checkout refuses one.
Who you are buying from
Each event is sold by its organizer. Silkroad operates the platform the sale happens on and takes a fee for doing so; it does not own the event, set its terms or decide whether it goes ahead. Payment is processed by Stripe and settles to the organizer, so the organizer is the party you are contracting with for the ticket itself.
The seller shown on your order, your ticket and your receipt is the one recorded at the moment you paid. If an organizer later changes their name, your documents keep naming the seller you actually bought from.
The price you see
The price shown includes every mandatory fee. There is no charge added at the payment step that was not visible before it.
Prices are shown in the currency the event sells in. Your bank may apply its own conversion; that is between you and your bank.
Your ticket
A ticket admits the number of people it states, at the place it states. An in-person ticket carries a code you present at the door; an online ticket does not, because there is no door to present it at.
Codes are released shortly before the event rather than at purchase. Your ticket tells you when.
If you transfer or gift a ticket, the previous holder stops being able to use it. Codes are reissued to the new holder.
If the event changes
Organizers can cancel, postpone or reschedule. When they do, you are told what changed and what you can do about it, and the refund position for that change is set out in the refund policy.
If an event is cancelled, the organizer is responsible for refunding it. Silkroad processes the refund and shows you its progress.
Your statutory rights
Nothing in these terms removes rights you have under consumer law. In the EU, tickets for a leisure event on a specific date are generally exempt from the 14-day right of withdrawal, which is why cancellation is governed by the refund policy rather than by a cooling-off period.
This section has not been reviewed by a lawyer and should not be relied on as a statement of your rights until it has been.